Cancellation policy

Cancellation Policy

Some items in our store may be offered to you as a subscription, or a pre-order.

This Cancellation Policy outlines how you can change or cancel these types of purchases.

Subscriptions / Auto-Shipments
When you purchase a subscription you will receive repeat deliveries. These are based on the subscription frequency and duration that you selected.

Your payment details will be stored securely and you'll be charged for each of these deliveries.

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.

See our Returns & Refund policy for more details on returns and refunds.

Pre-orders

When you purchase a Product on pre-order, you are purchasing a Product that is currently out of stock or is soon to become available. Full payment is collected at checkout to secure your pre-order. We will fulfil and ship your pre-order as soon as the Product becomes available.

You may cancel a pre-order at any time before the order has been fulfilled. Once your order has been fulfilled, it can no longer be cancelled.

See our Returns & Refunds policy for more details about returns and refunds.